COCORA
Last Updated: September 5, 2025
At Cocora, we want you to be fully satisfied with your purchase. If something doesn’t feel right, we’ve got you covered with a simple and transparent return policy.
📦 Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be:
In the same condition that you received it.
Unworn, unused, and unwashed.
With all original tags and in its original packaging.
Accompanied by a receipt or proof of purchase.
✅ Returns are free – we’ll provide a return shipping label.
❌ No restocking fee.
❌ No final sale items (except where specifically mentioned).
🛠 Damages & Issues
Please inspect your order upon delivery and contact us immediately at exclusive@thecocora.com if:
The item is defective or damaged.
You received the wrong product.
We’ll evaluate the issue and make it right with either a replacement or refund.
🚫 Exceptions / Non-Returnable Items
Certain items cannot be returned:
Custom products (special orders or personalized items).
Gift cards.
Personal care goods (such as beauty products).
Hazardous materials, flammable liquids, or gases.
⚠️ Sale items cannot be returned.
🔄 Exchanges
The fastest way to get what you want is to return the item and place a new order once your return is accepted.
🌍 EU Customers – 14 Day Cooling-Off
If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason. Items must meet the same eligibility conditions mentioned above.
💰 Refunds
Once we receive and inspect your return, we’ll notify you of the approval.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note: banks or credit card companies may take extra time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at exclusive@thecocora.com.
🚚 Lost or Delayed Shipments
We are not liable for lost or delayed shipments caused by third-party carriers.
For tracking and delivery issues, please reach out directly to the carrier with your tracking ID.
❌ Cancellation Policy
Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled.
📬 Contact Us
For returns, refunds, or any questions:
📧 exclusive@thecocora.com
📍 Om Shanti Gold Plus 2, New Vatva, Ahmedabad, Gujarat, 382445, India
✨ Summary:
30-day hassle-free returns.
Free return shipping.
No restocking fee.
No returns on final sale items or gift cards